About Us

About Arlington Pet Pals

For more than ten years Arlington Pet Pals’ goal has been to provide peace of mind to loving pet owners through exceptional services. Arlington Pet Pals has created a reputation for developing a close relationship with both pet and pet owner. Our company consists of responsible, professional, and trustworthy employees who strive for excellence.

Arlington Pet Pals is independently owned and operated by a local resident, Rafael Iraheta who has a degree in computer science, a master degree in Data Base, a certification in International Business among other education.

Policies

1. Cancellations

a. The client needs to cancel 24 hrs prior to the scheduled walk-visit. Otherwise we will charge 100% of the visit.

b. If the cancellation is due to an emergency will be no charge.

c. All Holiday visits must be cancelled at least 48 hours ahead of time. Otherwise we will charge 100% of the visit.


2. If the dog walker / pet sitter visit the client house (with a scheduled visit) and the dog/cat would not be at home, we will charge 50% of the visit If the client would not call to cancel


3. If you are occasional client (few walk-visits a month) and call for a walk the same day, it would be at expense of time availability for that day


4. Holidays

Arlington PetPals is open 365 days a year, and if we close we will published in our webpage. On holidays, however, an additional $6 per visit charge will be applied to any federal holiday.


5. Payment

a.The client would have the option to pay by check payable to Arlington Pet Pals or credit card through PayPal with additional 2% fee of the total of the invoice

b.The client would have the option to pay weekly or bi-weekly.

c. For vacation clients, an invoice with a self-addressed envelope will be left on the last visit

d.Payments are due on Fridays or the last day of the week (or bi-weekly.)

e. Arlington PetPals requests that payment within 7 days. Otherwise a $15 late fee would be apply

In Arlington Pet Pals, your satisfaction is our reward